Billing Information
Insurance Information
You need to provide or present all
insurance/third-party payer information.
This is usually found on your insurance
card. Please have your insurance card with
you when speaking with a pre-admission
representative by phone or when you
come to the hospital.
Filing Your Insurance Claim
The Hospital of the University of
Pennsylvania files insurance claims on
your behalf. This does not release you
from responsibilities for charges billed to
your account. Your insurance contract is
between you and your insurance company.
Regardless of the type of insurance
you carry, your bill is ultimately your
responsibility. Any portion of the bill that
is not paid promptly by your insurance
carrier is charged directly to you, as in the
case of co-payments and deductibles.
If you do not have insurance, the Hospital
of the University of Pennsylvania requires
a deposit at the time of admission, unless
you have established a credit record
with the hospital or other arrangements
have been made. If you do have balances
due after your insurance has paid your
claim, you are responsible for making
the appropriate financial arrangements
with the Hospital of the University of
Pennsylvania by calling (877) 433-5299.
Payment Due Prior to Service
Payments of deductibles, co-payments
and non-covered services are expected at
or prior to the time of services. Payments
may be made by cash, credit card or check.
Understanding Your Hospital Bill
Shortly after returning home, you will
receive a statement, or bill, listing the
charges for your hospital stay. Depending
on the services you received, you may get
more than one bill. In addition to the
daily charge for your room, this statement
includes charges for such services as
anesthesia, X-rays, laboratory work,
blood transfusions and the operating
room. The initial statement also shows an
estimate of payments expected from your
insurer. Later statements show payments
received from your insurer and payments
due from you, if any. Click here to learn more
>>
Physicians’ Bills
Charges for physicians’ services are not
included in your hospital bill. Most of
the physicians involved in your care send
separate bills for their services. You may
receive bills from your primary physician,
anesthesiologist, radiologist and pathologist.
Charges for some specialized services,
such as electromyograms and electro -
encephalograms, are also billed separately.
Payments or payment questions about
these bills should be directed to the
appropriate physician’s office.
Questions About Your Bill?
If you have any questions about your
hospital bill prior to or during your
hospitalization, please contact a business
services representative. Please note that
explanations of charges for hospital
services are available for review in the
business services office during regular
working hours. After you leave the
hospital, you may call (877) 433-5299.
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