Patient and Guest Relations Department
The Patient and Guest Relations team is here
to assist in meeting
the needs of our patients, families and visitors
through a structured
approach. We are dedicated to acting as a liaison
with all departments
and services within the hospital to address concerns,
forward
suggestions and extend compliments. We are also
patient and family
advocates. The Patient and Guest Relations team
is open to all
suggestions in reaching our goal of service excellence.
Our Location
The Patient and Guest Relations
department is located on 1 Silverstein
(directly across from the Admissions
Center). If you are coming from the bridge
level of Penn Tower, there is a covered
walkway that connects to the hospital
that brings you right past our door.
You
are invited to visit our office Monday
thru Friday (except holidays) from
8 am to 7 pm. After hours, you may
leave a message on our office phone
(215) 662-2575. Calls will be returned
on the next business day. If your need
is urgent, please contact the Nursing
Administrator at (215) 662-4000 for
assistance.
How We Help
- Compliments / concerns / problem resolution
- Special needs services, including services
for the hearing, visual or physically
impaired. American Sign Language
interpreters are available and TTY
phones are provided upon request. For
hearing impaired guests, public TTY’s
are located in Ravdin Lobby and in the
Surgical Family Lounge on 2 Dulles.
- Foreign language interpretation and the
use of the hospital’s new ‘Cyracom
phone,’ connecting caregivers and
patients to translators of more than
140 languages in less than three minutes.
These phones are located throughout
the hospital in various patient care
areas.
- Advance directives, living wills
- Notary services (for patients only)
- Directions
- Hotel information
- Hair cutting and styling services
The Patient and Guest Relations office can also
assist you with information regarding the Patient
Bill of Rights and Responsibilities, advance
directives, pastoral care, facing difficult decisions
(ethical issues) and organ donation.
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